IT OPERATIONS
IT Operations Services
Hand over your enterprise IT's daily tasks to us, so your internal team can focus on the business itself.
Business Overview
We provide IT operations outsourcing for SMEs and branch offices, covering daily maintenance of desktop endpoints, servers, networks, office systems, and information security. Services are delivered under contracts that clearly define scope, response times, and service frequency, with well-defined responsibilities.
A comprehensive IT asset inventory and current status assessment will be conducted prior to service initiation. This includes delivering an asset list, identified risks, and a recommended improvement plan to establish the baseline for ongoing operations.
Service Model and Response Mechanism
- Remote Support: Instant assistance for everyday usage issues
- On-site Maintenance: Scheduled visits for inspection and issue resolution as agreed.
- Emergency Response: On-site arrival within contractual SLA for business-impacting incidents.
- Service Report: Monthly delivery of operations logs and risk lists
- Asset Register: Unified Management of Devices and Software Licenses
- Procurement Recommendation: Technical Evaluation for Equipment Upgrades and Selection
Core Capabilities and Service Scope
Each capability has clearly defined deliverables and scope of responsibility.
Terminal and Peripheral Maintenance
Coordinate installation, troubleshooting, and consumable replacement for office equipment such as computers, printers, scanners, and projectors.
Server and Virtualization Inspection
Resource monitoring, patch updates, log checks, and performance optimization recommendations for physical machines and virtualization platforms.
Network and Wireless Coverage Maintenance
Switch, router, and firewall policy maintenance; wireless network coverage optimization and access anomaly troubleshooting.
Account & Permission Management
Onboarding and offboarding account provisioning and revocation, domain account and email permission management, and implementation of the principle of least privilege.
Data Backup and Recovery Drill
Establish backup policies, monitor backup results, and conduct regular recovery drills to verify data availability.
Security Baseline Check
Endpoint protection, weak password audits, shared resource and external data control, routine security surface assessments with remediation recommendations.
Data center environment inspection
Regularly inspect UPS, HVAC, power distribution, and cabling status; log and track anomalies.
Office System Fault Handling
Handling and resolving common issues with daily-use systems such as OA, email, ERP clients, and meeting platforms.
Implementation and Delivery Process
7 stages proceed sequentially, each with a confirmation node and stage output.
Current Situation Research
Understand the organizational structure, equipment scale, and existing systems.
Asset Inventory
Display IT Asset Inventory and Network Topology
Risk Assessment
Identify security and stability risk items
Confirm Service Plan
Define scope, frequency, and response time
Baseline Remediation
Resolve issues identified during the inventory count
Routine Operations and Maintenance
Handle and inspect according to service desk procedures
Monthly Report
Aggregated Work Orders, Risks, and Improvement Recommendations
Service Value Overview
- Replace in-house IT teams with annual service packages for more predictable labor costs.
- Maintain audit trails for operations and enable traceability of issue resolution processes.
- Proactively identify risks through scheduled inspections to reduce unplanned downtime.
- Ensure critical business data availability through backup and recovery drills.
- Service scope, response times, and liability boundaries are defined in the contract.
Other Business Services
Get a quote for managed services
Provide device count and office location details, and we will offer a tailored service package with pricing.